Technical Support
We offer a range of technical support services to complement the lift solutions we supply and manufacture.
Dedicated team, technical expertise
Customer service has always been the number one priority for ILE. We take great pride in providing high-quality support at every stage, and our support service is something our customers value and appreciate. With a dedicated team of technical support engineers trained to deal with your queries, we offer a full on-site support and commissioning assistance service – anywhere in the UK – on all control equipment supplied since 1987.
Our support staff have all gained their technical expertise throughout years of working within the lift industry, and have a vast range of knowledge that allows us to provide a first class support service to all our customers. We’re here for you when you need a helping hand.
50 years in the industry
Since ILE was founded in the 1970s, the company has been a recognised, dependable presence in the lift marketplace.
Wide-ranging expertise
Over the years, our team has built up a tremendous bank of knowledge and expertise for all types of lift equipment.
Legacy products supported
Most of the legacy products that are still in circulation are fully supported by our team, offering options to repair or upgrade.
Useful information for technical calls
All technical calls are logged and tracked, to ensure a speedy resolution to your challenge. An engineer will call you back within 15 minutes. Make sure to have the following information ready:
- Contract Number (e.g. C1234)
- Site Name
- Company Name
- Your name and number
We’re here for you
When you’re faced with a technical issue on site, you need access to fast support to help get things up and running. Our team of dedicated support engineers understand the intricacies of the product issues you are likely to experience when installing or repairing equipment, and have the experience and skills needed to assist you when you need it the most.
Whether it’s technical trouble-shooting or a fast-track to spare parts ordering, contact our technical support team and get the guidance you need to complete the job – safely and efficiently.
Looking for products and spare parts?
Visit our Tech Zone for product information, manuals and downloads
